Refund Policy

Zappi is sold by Mustaqeem Morshed. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record, who handles payments, refunds and billing support.

Our 30-day refund window

If Zappi Pro or Zappi Family isn't right for your family, contact us within 30 days of the purchase or of an automatic renewal and we will refund that payment in full. You don't need to give a reason.

How to request a refund

Email fmustaqeem02@protonmail.com from the address used at checkout, or reply to your Paddle receipt. Tell us the order or receipt number if you have it. We answer within 2 business days and approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.

Cancelling instead

You can cancel a subscription at any time from your Zappi profile page. Cancelling stops future charges and keeps Pro features until the end of the period you already paid for.

After the refund window

Beyond 30 days we can't refund a completed period, but you can cancel so you are not charged again. If a charge was made in error, was duplicated, or the Service was unavailable for a long period, contact us and we will put it right regardless of timing.

Contact

fmustaqeem02@protonmail.com · See also our Terms & Conditions and Privacy Notice.